Hotel Management
Hotel Management Service
We guide an efficient hotel management solution
Managing a hotel requires an innate ability to multitask and be flexible. Our hotel consultants are able to instantly switch gears from customer service to staff management to high-level marketing and event planning in Malaysia. Our job is to make sure the customers are happy and safe during their stay at the hotel, which means we in charge of how clean the rooms are and how well the facility is maintained.
Hotel PMS (property management system) or hotel HMS (hospitality management system) is a must in ensuring the hotels’ smooth operation. Not only to do the booking and reservation, but also to cover billing, check the room availability, room status, etc.
The question now is, there are so many PMS companies in Malaysia, how are you going to choose? Well, each hotel PMS offers difference features and the price may difference a lot. So, you might need to check with the supplier. There are a few active suppliers of hotel PMS in Malaysia, namely Oracle, Micros Fidelio, Softinn, e-Soft, IFCA, IDB, Albatrozz, eZee, ABS, etc. Each hotel PMS supplier offers difference features, it is solely depends on your requirements then only to make decision which to select for. Which is the best hotel PMS in Malaysia? I’ve no answer here for you, but you have to ask for them to do the presentation.
Besides, choosing a hotel PMS which have ready integration with hotel self check-in kiosk is relatively important. As you know, the self check-in is a trending hotel check-in experience nowadays, and it is getting more popular. For instant, the most famous hotel self check-in kiosk in Malaysia and Singapore is Evernet hotel self check-in kiosk. Evernet is a premium hotel self check-in kiosk manufactured by Veecom Corporation Pte Ltd, Singapore. Rest assured for the quality of Evernet self check-in kiosk because Evernet has been in the market for many years, while the service team in major cities also are ready to provide instant after sales service. The most important is the Evernet hotel self check-in kiosk can be integrated with vast majority hotel door lock brands in Malaysia, and also has ready integration with hotel PMS.
Improve your hospitality management service
#1 Reservation Scheduling
From overnight stays to vacation planning, hotel customers rely on up-to-date information from a hotel’s reservation system. Customers must know what types of rooms are available, the rates for those rooms and the available amenities. Our hospitality consultant must make sure that their in-house reservation software displays the same data as their websites. Any conflicts between the internal and external systems can cause confusion for hotel personnel and dissatisfaction for the prospective guest. Choosing a good hotel PMS, hotel HMS and hotel self check-in kiosk would ensure you a smooth hotel operation.
#2 Maintenance and Operations
Another key aspect of hotel management lies in how well the staff maintain the property. We are responsible for seeing that the facility maintains a presentable exterior and a pleasant and functional interior. Hence, our hotel consultant team prepare a specialty software packages allow managers to schedule routine maintenance tasks, such as gardening and housekeeping, as well as preventative maintenance on vital internal systems, such as plumbing and electricity. These software programs also allow managers to track the progress of routine tasks and any major repairs or renovations. Hotel PMS or hotel HMS is playing an important role in scheduling the room maintenance as well.
#3 Marketing and Promotion
In a highly competitive industry such as hospitality in Malaysia, successful marketing campaigns can mean the difference between profits and losses. Since the travel industry experiences many seasonal trends, so we consult the hotel operators to examine when their business slows down and build marketing plans geared toward filling up those empty rooms. These marketing efforts can include reaching out to industry leaders looking for convention sites, composing e-mail messages to past guests and offering steep discounts during off-peak times. Guests experience is also playing an important role in enhancing hotel branding, you are suggested to have a hotel self check-in kiosk and smart hotel system as well.
#4 Staff Management
Hotel operators depend on the competence and attitudes of their workers to make sure the operation runs as smoothly as possible. Front desk staffers, housekeepers and maintenance workers all represent the hotel’s brand during the guest’s visit. Thus, our hotel consultant establish training courses for all personnel on guest relations and professional behavior on top of their training for their core tasks. When staffers engage guests in a pleasant and professional manner, these experiences reflect well on the hotel and will encourage guests to return.
“We never dreamed about success. We worked for it.”